Tracking and Tracing Through Logistics and Freight

Subject to your shipping preference, we can offer total track and trace capability. Our customer services team will always work with you to ensure that your products and communications are distributed securely and efficiently to their destinations. Tracking information can be essential for your business and an important part of your customer’s experience. Different services and providers offer different levels of tracking visibility, so it is important to ensure you get the level you need, and your customers expect.

Some tracked and signed-for mail services offer little or no tracking visibility between collection and delivery. As you move to a direct parcel service, the tracking tends to be more in-depth, generally updating in real-time as your shipment works its way through parts of its journey to its final destination.

Some courier providers are truly adapting to the times, providing a highly communicative experience for business-to-consumer logistics. eCommerce consumers have a high expectation of service; deliveries and tracking can shape their perception and loyalty to your brand. When shipping direct to residential addresses for consumers, tracking visibility can be an exceptionally important part of their customer journey experience. Better tracking visibility with clear, reliable time slots allow consumers to adjust their behaviour in order to receive their deliveries promptly. Nobody wants to stay in waiting for a courier not knowing when they might arrive. Some providers will directly contact your customers making them aware of an impending delivery, some will offer constant email or SMS updates, others will rely on the recipient to manually track their parcel themselves.

For exceptionally high-value, confidential or urgent items it is possible to have a dedicated driver or on-board courier escorting your package literally from door-to-door whether that be just down the road or on the other side of the planet. These services offer unrivalled speed and peace of mind and are usually trackable every step of the way.

We provide real-time track and trace information for all palletised freight so you can easily monitor the progress of your consignments and our expert customer support team are on hand to swiftly assist with any unforeseen issues during transportation.

The level of tracking your business requires affects your logistics provider selection. We work with a huge range of the world’s best mail, direct parcel and palletised freight providers and can help you isolate which provider offers the level of service you need, at the most competitive price. Our buying power means that you still get discounted rates, even with the added value of our ongoing expert advice, support and customer service.

Whether you are shipping to Tottenham or Thailand, we ensure you get the level of tracking visibility you need.

ADVANCED SYSTEMS
& INTEGRATION

The core foundation of any fulfilment business hinges on outstanding fulfilment and perfectly integrated logistics systems. Our warehouse is powered industry-leading management software purposely designed for multi-sector requirements providing an integrated, powerful solution to manage your stock operation.

Postal
Services

We offer direct marketing, bulk mail and eCommerce delivery solutions through postal authorities, publication and post press services, downstream access, private postal operators, and post-to-post direct entry. We follow the latest industry news so we can keep passing savings back to you.

DIRECT PACKET
& PARCEL DELIVERY

Our extensive courier network can provide some of the fastest solutions to get your shipments delivered. Whether for UK economy domestic shipping or international express delivery, our preferential rates with best-in-class partners guarantee timely and efficient delivery of your packets and parcels.

PALLETISED
FREIGHT DELIVERY

We offer road, sea and air freight options for palletised freight, ensuring you always receive the most competitive rates and highest levels of service through our strong relationships with the world’s leading freight companies. And our consolidation solutions ensure we deliver even greater savings for our clients.

What our customers say

“For almost ten years we have trusted InterSend with the distribution of nearly two million printed magazines annually. Communication with our account manager has always been very fluid and we have found his prompt responses to be invaluable when overseeing complex logistics projects. Distribution of magazines in this volume is never without its challenges, but in InterSend we have found a partner that takes time to understand our needs and what is important to our business. I would have no hesitation in recommending their services.”

James Evans - First Car

“InterSend manages our magazine distribution and storage needs effectively and efficiently which saves us both time and money, and gives us peace of mind that this side of our business is taken care of.”

Victoria Evans – Student Health Guide

“We have been working with InterSend for nearly ten years. During this period there have been many changes to our requirements, however in every case InterSend have been flexible and resourceful in meeting our needs and providing the highest level of service. In particular, InterSend have provided a personal service with excellent response times.”

Kumar Patel – Research Information

“As a growing business, InterSend have been very keen to meet our escalating customer needs, and we have really seen the benefit of that by their commitment to staying operational throughout the lockdown when mail order was of ever greater importance.”

Ben Smith – Rebellion

“InterSend are an invaluable partner for us handling the pick and pack of our magazine and merchandise bundles which go out all over the world. They integrate with our Shopify system which minimises administration and are always responsive to our needs.”

Patrick Napier – Rock Sound

“The Charity distributed a selection of PPE to our Beneficiaries and Volunteers during the COVID 19 lockdown. We were looking for a company to help us set this up and implement the plan. InterSend provided all the support we needed. From accepting the product direct from the manufacturer, selecting the most appropriate logistics partner through to providing feedback on the completed deliveries. InterSend provided an effective and efficient solution and we would definitely choose them as our partner again.”

Tom Rodger - NewstrAid

“We have been using InterSend for fulfilment of our online orders and can highly recommend their services.”

Thor Magnusson – Bioide

“We have been using InterSend for well over a year and have found them to be knowledgeable, professional, thorough, courteous, and very quick to respond. We can heartily recommend their services.”

Ian Barth – Church Communities UK

“InterSend go above and beyond what is required of a mailing house by providing quick, honest, reliable and efficient services. For a publishing and marketing services agency like Tudor Rose, cost-effective methods applied in a timely fashion are of utmost importance, and we could not have asked for a better service provider. If a company’s response to crisis is a mark of its integrity, then InterSend has certainly excelled. Their handling of the pandemic, and their attention to our needs during these trying times have constantly and pleasantly surprised us.”

Ritwik Bhattacharjee - Distribution Consultant for Tudor Rose

“InterSend has been providing the NFRN with a single source solution for the print, fulfilment and distribution of our members magazine The FED for seven years. With the InterSend team offering such a high level of support and reliability, we know the magazine is in safe hands. More importantly, it arrives in 11,500 of our members’ stores easily and on time every month.”

Anne Bingham - NFRN

“We are an early stage company with very seasonal sales, and we have benefitted greatly from InterSend's expertise in managing business cycles. InterSend have been reliable and strategic partners for us, helping us to navigate key issues such as stock management, improving our cost-base and transforming our customer services. Working in partnership with InterSend, in particular Dave McGrory, we have started to see strong growth in the right direction in our start-up by being able to respond to opportunities quickly, efficiently and reliably.”

Maha Khawaja - OjO Games & Toys

“We have worked with InterSend on a number of one-off projects and the ongoing fulfilment of gift cards for our e-commerce site. They are reliable, solutions-focussed, competitively priced and a trusted extension of our team. Having worked together for a number of years we've always had a positive experience and would recommend their services.”

Alison Boydall - Jellyfish

“We outsource the fulfilment of various monthly subscription boxes to the team at InterSend. From low volume runs of 200 to a recent complex 5000 custom gift box project, InterSend has been flexible and reliable in delivering a professional solution. Not having to worry about the fulfilment or warehousing side of our business has really allowed us to focus on growing our business as we continue to expand into the subscription box industry. Always a pleasure to work with, I would not hesitate to recommend InterSend's services.”

David Toon - uOpen.com