FAST & RELIABLE RETURNS MANAGEMENT FOR ECOMMERCE
FAST & RELIABLE RETURNS MANAGEMENT FOR ECOMMERCE
WE CAN MANAGE ALL REVERSE LOGISTICS PROCESSES INCLUDING GONE-AWAY PROCESSING, RETURNING STOCK TO STORAGE WITH SUBSEQUENT STOCK CONTROL UPDATES, OR IF REQUIRED SECURELY DESTROYING OR RECYCLING ITEMS.
WE CAN MANAGE ALL REVERSE LOGISTICS PROCESSES INCLUDING GONE-AWAY PROCESSING, RETURNING STOCK TO STORAGE WITH SUBSEQUENT STOCK CONTROL UPDATES, OR IF REQUIRED SECURELY DESTROYING OR RECYCLING ITEMS.
Wherever possible we reduce the risk of returns, large volumes of returned mail or stock are expensive and can be detrimental to the public’s view of your brand and service. Our pick and pack accuracy helps eliminate returns due to incorrect items and our data processing services help optimise your data significantly to reduce future postage costs.
When items are returned for other reasons, we have the capacity to process thousands of items daily, providing a fast, efficient and cost-effective solution which generates less wastage and reduces costs.
ECOMMERCE
FULFILMENT
ECOMMERCE
FULFILMENT
GONE-AWAY PROCESSING
GONE-AWAY PROCESSING
GONE-AWAY PROCESSING HELPS TO SIGNIFICANTLY REDUCE FUTURE POSTAGE COSTS THROUGH BUILDING CLEANER DATABASES ENSURING COMPLIANCE TO GDPR LEGISLATION.
GONE-AWAY PROCESSING HELPS TO SIGNIFICANTLY REDUCE FUTURE POSTAGE COSTS THROUGH BUILDING CLEANER DATABASES ENSURING COMPLIANCE TO GDPR LEGISLATION.
Returned mail is routed directly to us via a clear return address. The contents are then processed according to your specification, either securely and destroyed or placed back into stock. We remove ‘gone-away’ recipients or incorrect mailing addresses from your databases, therefore improving the targeting of future mailing campaigns and minimising future delivery issues. This process reduces future postage costs, helps protect your brand image and lowers your carbon footprint. Every bit of waste material generated from any returns is recycled, helping you to improve your carbon footprint.
PRODUCT RETURNS HANDLING
PRODUCT RETURNS HANDLING
THE IMPORTANCE OF RAPID RETURNS MANAGEMENT IS PARAMOUNT.
THE IMPORTANCE OF RAPID RETURNS MANAGEMENT IS PARAMOUNT.
We make returns simple, fast, and efficient, ensuring quick refunds, secure restocking, and responsible disposal based on your needs. With online shopping at an all-time high, seamless returns are essential – customers expect easy drop-off locations, fast processing, and free return options.
Our streamlined system ensures all returned stock is logged, inspected, and either restocked, repackaged, or quarantined for review. If packaging is damaged but the product is still sellable, we repackage it for resale. Any unusable items are securely disposed of or recycled in line with your requirements.
By optimising your returns process, we help reduce costs, improve turnaround times, and enhance customer satisfaction.
SPEAK TO AN EXPERT
Drop us a message here and we’ll get back right to you. If you’re not one for filling out forms, drop us a direct email to getintouch@inter-send.co.uk, or call us on +44 (0) 1293 312001. See how partnering with InterSend can help empower and support your business.
ADVANCED SYSTEMS
& INTEGRATION
The foundations of any fulfilment business hinges on outstanding service and perfectly integrated systems. Our warehouse is powered by market-leading management technology to ensure you have full visibility at all points in your product’s fulfilment journey. Our cloud-hosted system is designed for multi-sector requirements providing a powerful, single solution to manage your stock operation from end-to-end.
CUSTOMER
CONTACT CENTRE
We back up our eCommerce fulfilment services with a highly experienced customer services centre able to handle returns mail, calls and email correspondence with dedicated landlines and branded email signatures for your business. Our service minimises in-house staff requirements costs; reducing capital outlay on recruitment, training, technology, space and utilities.
SPECIALIST ECOMMERCE SERVICES
SPECIALIST ECOMMERCE SERVICES
We handle returns for our clients with diverse product ranges, across many industry sectors ranging from toys and games to stationery and gifts. Delivering domestically and internationally we offer solutions that are affordable and professional. Every business has different needs, but some require specialist services; we support a number of these sectors, bringing market-leading expertise and knowledge.
ECOMMERCE
BUSINESSES
Fully insured warehouse facilities, expert pick and pack teams and cost-effective shipping via all major postal, courier and freight networks both in the UK and abroad.
TOYS &
GAMES
We have the experience, knowledge, technology and resources to help your toy business succeed in this competitive sector.
ALCOHOL
LICENCE
InterSend’s premises licence means we can offer reliable alcohol fulfilment services to our clients, from warehouse storage to pick and pack fulfilment and international shipping.
OUR LATEST NEWS
InterSend Awarded ISO 14001 Certificate
A globally recognised standard for environmental management systems, InterSend has officially been awarded the ISO 14001 Certificate following a comprehensive external audit.
7 eCommerce Fulfilment Trends to Watch in 2025: Staying Ahead of Consumer Expectations
From shipping times to return policies and inventory management, understanding the intricacies of eCommerce fulfilment is essential to delivering a smooth shopping experience...
IF YOU HAVE ANY QUESTIONS,
GET IN TOUCH…
CONTACT US TODAY TO SEE HOW PARTNERING WITH INTERSEND CAN HELP GROW YOUR BUSINESS. CALL US ON +44 (0) 1293 312001 OR EMAIL GETINTOUCH@INTER-SEND.CO.UK.
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