It’s no secret that smart delivery systems have completely transformed the distribution sector. Whilst it has bought many positives, the main and most important one is the customer loyalty that it brings.

Unsure of how to take advantage of smart delivery? Well, look no further, here are some of the ways in which smart delivery has helped us build a better relationship with our customers….

Inventory Management.

Smart delivery ensures there is minimal room for error when it comes to stock and inventory. Integrated systems mean that stock levels are always being monitored, eliminating any risk that orders won’t be fulfilled. Knowing that stock is controlled and managed will give customers peace of mind that their orders will be distributed correctly, especially for companies that are bulk delivering items such as magazines. Smart delivery systems will also be able to collect data about customers’ orders, which can be fed back to suppliers, allowing them change stock accordingly, reducing the chance of items not being available.

Flexible Delivery Options.

Smart delivery means that there is so many more tracked parcel delivery options available for customers. From time-slots, next-day delivery and even some companies such as Amazon introducing same-day delivery, there really is something for everyone. Having these direct parcel delivery options available is crucial to building customer loyalty, as allowing them to personalize their delivery to their needs makes them feel seen and catered for.

Sustainable Practises.

You wouldn’t think smart delivery would be very eco-friendly, but that’s where you’re wrong. Smart delivery allows companies like us to streamline their delivery services, by using AI to optimise delivery routes so less miles are covered, the amount of carbon emissions released will decrease.  Many companies like us are also now trying to find ways to minimise waste, whether that’s by using energy saving electrical devices or re-using recycled materials. We understand that many customers have strong core values around sustainability, so having a delivery company that reflects and aligns with this helps build that loyalty.

Real-time Tracking.

Because sometimes we need that extra reassurance. Real-time tracking allows you to keep updated on every step of the delivery process. From warehouse shelves to front doors, customers know exactly where their delivery is. The transparency that these parcel tracking solutions provides to customers, allows them to gain confidence and trust in the brand.

It’s time to face facts. Smart delivery isn’t just a competitive advantage anymore- it’s a necessity. If you’re delivery process is anything other than streamlined, seamless and speedy, you’re risking your customers going elsewhere., and with technology constantly evolving, that’s a risky game.

So, what are you waiting for? It’s time to make changes!