InterSend and Bioide to Deliver Life-saving PPE

InterSend works with Bioide to deliver life-saving PPE

As a leading supplier of eCommerce fulfilment solutions, including e-fulfilment and returns management services, InterSend was approached by Bioide to assist in the time-sensitive fulfilment of their Personal Protective Equipment in the UK.

The COVID-19 global pandemic has caused unprecedented disruption to normal life across the globe. As public health measures were put in place to combat the spread of the virus, the demand for PPE (personal protective equipment) surged exponentially, putting extreme pressure on both production and transportation.

Bioide marked the first PPE client for InterSend and we worked quickly to ensure the bespoke nature of Bioide’s requirements were accommodated.

We have been there in the time of national need, securely storing PPE for our customers in our warehouse, ensuring we keep an exceptionally watchful eye on stock rotation, batch management and product best before dates. Our teams were on constant stand by to react in record time to get stock fulfilled the moment requests were made to deliver PPE.

Our team ensured dedicated storage space within our facility was a priority, as well as agreeing on the exact nature of the packaging requirement of the client to ensure orders were fulfilled accurately, on time and to the required standard.

Dave McGrory, Head of Production & Logistics commented: “At a time of such high demand for PPE experienced at the start of the Covid-19 pandemic, we took great pride in being appointed to handle the Bioide products, ensuring the timely and accurate delivery to the health and social care sector, enabling those organisations to operate safely whilst caring for those in need during these challenging times.”

Our team have worked bravely through the pandemic to ensure essential PPE supplies were sent where they were needed, on time, every time. For the foreseeable future, we will continue to offer PPE storage, fulfilment and logistics. The world has learnt a valuable lesson and we feel it likely PPE storage will remain a core part of many warehouses across the globe. We would like to take this opportunity to thank every single member of our team who made a choice to work through the pandemic and support the distribution of PPE for our clients.

The flawless execution of these extremely important shipments has earned our customer’s trust, they have found the right partner with the right values for a long-term relationship.

What our customers say

“For almost ten years we have trusted InterSend with the distribution of nearly two million printed magazines annually. Communication with our account manager has always been very fluid and we have found his prompt responses to be invaluable when overseeing complex logistics projects. Distribution of magazines in this volume is never without its challenges, but in InterSend we have found a partner that takes time to understand our needs and what is important to our business. I would have no hesitation in recommending their services.”

James Evans - First Car

“InterSend manages our magazine distribution and storage needs effectively and efficiently which saves us both time and money, and gives us peace of mind that this side of our business is taken care of.”

Victoria Evans – Student Health Guide

“We have been working with InterSend for nearly ten years. During this period there have been many changes to our requirements, however in every case InterSend have been flexible and resourceful in meeting our needs and providing the highest level of service. In particular, InterSend have provided a personal service with excellent response times.”

Kumar Patel – Research Information

“As a growing business, InterSend have been very keen to meet our escalating customer needs, and we have really seen the benefit of that by their commitment to staying operational throughout the lockdown when mail order was of ever greater importance.”

Ben Smith – Rebellion

“InterSend are an invaluable partner for us handling the pick and pack of our magazine and merchandise bundles which go out all over the world. They integrate with our Shopify system which minimises administration and are always responsive to our needs.”

Patrick Napier – Rock Sound

“The Charity distributed a selection of PPE to our Beneficiaries and Volunteers during the COVID 19 lockdown. We were looking for a company to help us set this up and implement the plan. InterSend provided all the support we needed. From accepting the product direct from the manufacturer, selecting the most appropriate logistics partner through to providing feedback on the completed deliveries. InterSend provided an effective and efficient solution and we would definitely choose them as our partner again.”

Tom Rodger - NewstrAid

“We have been using InterSend for fulfilment of our online orders and can highly recommend their services.”

Thor Magnusson – Bioide

“We have been using InterSend for well over a year and have found them to be knowledgeable, professional, thorough, courteous, and very quick to respond. We can heartily recommend their services.”

Ian Barth – Church Communities UK

“InterSend go above and beyond what is required of a mailing house by providing quick, honest, reliable and efficient services. For a publishing and marketing services agency like Tudor Rose, cost-effective methods applied in a timely fashion are of utmost importance, and we could not have asked for a better service provider. If a company’s response to crisis is a mark of its integrity, then InterSend has certainly excelled. Their handling of the pandemic, and their attention to our needs during these trying times have constantly and pleasantly surprised us.”

Ritwik Bhattacharjee - Distribution Consultant for Tudor Rose

“InterSend has been providing the NFRN with a single source solution for the print, fulfilment and distribution of our members magazine The FED for seven years. With the InterSend team offering such a high level of support and reliability, we know the magazine is in safe hands. More importantly, it arrives in 11,500 of our members’ stores easily and on time every month.”

Anne Bingham - NFRN

“We are an early stage company with very seasonal sales, and we have benefitted greatly from InterSend's expertise in managing business cycles. InterSend have been reliable and strategic partners for us, helping us to navigate key issues such as stock management, improving our cost-base and transforming our customer services. Working in partnership with InterSend, in particular Dave McGrory, we have started to see strong growth in the right direction in our start-up by being able to respond to opportunities quickly, efficiently and reliably.”

Maha Khawaja - OjO Games & Toys

“We have worked with InterSend on a number of one-off projects and the ongoing fulfilment of gift cards for our e-commerce site. They are reliable, solutions-focussed, competitively priced and a trusted extension of our team. Having worked together for a number of years we've always had a positive experience and would recommend their services.”

Alison Boydall - Jellyfish

“We outsource the fulfilment of various monthly subscription boxes to the team at InterSend. From low volume runs of 200 to a recent complex 5000 custom gift box project, InterSend has been flexible and reliable in delivering a professional solution. Not having to worry about the fulfilment or warehousing side of our business has really allowed us to focus on growing our business as we continue to expand into the subscription box industry. Always a pleasure to work with, I would not hesitate to recommend InterSend's services.”

David Toon - uOpen.com